At AL BASEET, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund under the following terms.
15-Day Return & Refund
You may return eligible products within 15 days from the date of delivery for a refund or replacement, provided that:
- The product is unused and in its original condition.
- All original packaging, accessories, manuals, and invoices are included.
- The product is free from physical damage or misuse.
- The return request is submitted within 15 days of receiving the order.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse, accidents, or unauthorized repairs.
- Products with missing accessories, packaging, or serial numbers.
- Software, digital products, or downloadable items.
- Clearance or final sale items (unless defective).
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund after verifying the issue.
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing times may vary depending on your payment provider or bank.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
If you wish to exchange a product, please contact our customer support team. Exchanges are subject to product availability.
Return Shipping
- If the return is due to a defective, damaged, or incorrect item, AL BASEET will cover the return shipping cost.
- For all other eligible returns, the customer may be responsible for the return shipping charges.
Contact Us
For return or refund requests, please contact us:
AL BASEET
Email: info@albaseet.net
Phone / WhatsApp: +971 55 149 6794
Our support team will assist you with the return process and provide the necessary instructions.